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The latest reports from users having issues in Queens come from postal codes 11375, 11377, 11373, 11385, 11354, 11420, 11120 and 11103.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 272,635 ratings
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Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, Queens, Brooklyn, The Bronx, Hoboken, Jersey City, West Hempstead, Union City, North Bergen, Lawrence, Fort Lee, West New York, Lynbrook, Secaucus and Great Neck.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Phone | |
| New York City | Internet | |
| New York City | Internet | |
| New York City | Phone | |
| Queens | Internet | |
| New York City | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- Timothy Stevens (@TStevensNYC) reported fromManhattan, New York
@Ask_Spectrum Having problems with TV app. Slow loading, digitized picture, and occasional freezes.
- jamie mandel (@mandeljams) reported fromBrooklyn, New York
@Ask_Spectrum you’re going to be refunding customers who have been experiencing an outage all day, right?
- Alex (@alex_runs_nyc) reported fromManhattan, New York
@Ask_Spectrum the intermittent internet outages over the past week, and continuing today, are driving me and my family crazy. It was bad enough over the holiday, but now that work and school have resumed it’s really causing problems. Please fix ASAP.
- CloseupFloss (@CloseupFloss) reported fromManhattan, New York
@Ask_Spectrum @GetSpectrum is the worst service i have ever dealt w i've had no internet since 11:30pm and when i call to get a time est. they're all smart *** people w smart *** comments! SO UNPROFESSIONAL AND @Ask_Spectrum DONT TWEET ME UNLESS YOU FIXING MY SERVICE!
- Nolan N Dresden (@nolandresden) reported fromQueens, New York
Transferred twice with no help whatsoever.Another reason to cancel @GetSpectrum 8-9 service outages in as many weeks and now trying to actively charge me for a full month when I didn’t have service.Disgraceful.
- Amanda Aronczyk (@aronczyk) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage in my area?
- luckyskivvies (@luckyskivvies) reported fromManhattan, New York
@GetSpectrum is literally the suckiest of al internet service providers. I gotta save myself the headache and switch 2021🤬
- Mark Tyner (@mtnyc1989) reported fromQueens, New York
@Ask_Spectrum horrible service WTF?
- CloseupFloss (@CloseupFloss) reported fromManhattan, New York
@Ask_Spectrum your apologies are falling on deaf ears all i want is the service i paid for.and if you can't assure me that which you haven't i'd like some type of compensation just like if i'm ever late on my bill you take late fees
- DoM1NATOR (@theDOM1NATOR) reported fromQueens, New York
@Ask_Spectrum I’ve changed my mind to free service and waiting for @verizonfios because i am being robbed. 20 kb/s and currently lower than 1 kb/s not right at all
- DVaughns (@Daoud_V) reported fromManhattan, New York
@Ask_Spectrum when will the current “planned” outage in NYC Northern Manhattan be fixed?? This is disrupting internet service for children who are doing remote learning. @NY1
- Tim Fullerton (@TimFullerton) reported fromBrooklyn, New York
@Ask_Spectrum our Internet in Brooklyn is super spotty. TV us buffering like crazy (never happened before). Can you help?
- DoM1NATOR (@theDOM1NATOR) reported fromQueens, New York
Sorry about the internet quality @GetSpectrum can’t just be good. “Fixed” the issue they claimed but not seeing the result. Bad bitrate but THE SHOW MUST GO ON!!!
- Tori #ALLCAPS (@seaqueen121) reported fromBrooklyn, New York
@Ask_Spectrum okay seriously how is it every time an outage is fixed we are in another one? We have not been outage free for more than a few hours at a time since 12/20 jfc what is your DEAL
- Nolan N Dresden (@nolandresden) reported fromQueens, New York
@GetSpectrum has the worst internet I’ve ever had backed by their terrible customer service.Always and still disappointed.Looking forward to switching to @verizonfios
- CloseupFloss (@CloseupFloss) reported fromManhattan, New York
i'm sorry but @Ask_Spectrum you said this issues would be resolved by 11:30 pm now it's 2:30 am and i still don't have service! will i be getting some type of refund? i mean y'all charge for late fees?! so late fee me so cash into my account for your bad service
- Catherine Illuzzi 🇺🇲❤🇳🇱🇦🇹 (@Cilluzzi1590) reported fromQueens, New York
@Antneye @GetSpectrum Gotcha. We've had the same cable since Time Warner was around. Time Warner was much more simple. We added HBO no problem just for the 24/7 Road to the Winter Classic in 2012. Once that was over we called back and asked to take it off. **** Spectrum.
- Howard Unger (@hmunger) reported fromQueens, New York
@Ask_Spectrum customer service is great. @GetSpectrum internet service in Astoria and Long Island City isn’t. Got deals, @verizonfios?
- DoM1NATOR (@theDOM1NATOR) reported fromQueens, New York
Yo @GetSpectrum please get it together while I wait for @verizonfios to come to my building and provide me@the service I pay for in order to stream to my awesome community...the service is awful because you are choking my bandwidthThey deserve betterThanks,DoM
- CloseupFloss (@CloseupFloss) reported fromManhattan, New York
@Ask_Spectrum unless your gonna compensate me leave me be i've already talked to 6 different people none were a help so i doubt you can do anything but try and sugar coat how awful your services are! i'll be canceling tbh not worth my 200 bill
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- #VadeQven (@qvenfn) reported
Hey, @GetSpectrum @Ask_Spectrum I'm just trying to play some fortnite battle royale and you guys wifi is absoutley dogsh*t and and unplayable to play video games if you can fix that it would be very much appreciated.Sincerely - Landon
- Evan Hashimoto 🍇 Black Jaguar Park (@EGPWonderChef) reported
@EveryDamnDay__ @GetSpectrum I'm only on like four months straight of constant issues, no big deal.
- Motorboat McBedwench, Antifa Temptress 🦩 (@IBFabulous) reported
In conclusion, do not ever, EVER, get @GetSpectrum. It is the absolute worst. We are cancelling anyway when our billing cycle ends Tuesday but holy forking shirtballs I am so pissed. /fin
- toycar59 (@toycar59) reported
@GetSpectrum @TENETFilm The only thing fast about your service is the amount of time between you internet outages. Just fix your ******* poles or I'm going to Verizon.
- Gₐᵣbₐₙzₒ P̷r̷o̷ ̷G̷a̷m̷e̷r̷ (@GarbanzoGaming) reported
@SGTSkully @Ask_Spectrum Spectrum sucks. So happy I've moved on.
- BenderTube📱🔌💡 (@BenderTubeOG) reported
@thisistechtoday @GetSpectrum That’s why I only pay for 600 down from Comcast. I have plenty of bandwidth for my things and the upload speed caps around 35 so there’s no reason for me to pay more for gigabit since both plans offer the same painstakingly slow upload speeds. Get good ISPs
- Bibilly Hills🎫 (@flirtyvmini) reported
Also my internet has been down for the last hour so I have to watch on my phone If you want to pay $50 for internet that goes down go with @GetSpectrum 🖕🏽
- Kevin (@kevin8seven1) reported
@Ask_Spectrum AMC and IFC are having picture issues in zip code 14108
- AccordionST (@AccordionST) reported
@ask_spectrum I cancelled my service yesterday for one of my properties and never got an email confirmation. Can you help?
- M R S Duke (@itspita23) reported fromRialto, California
I JUST SPENT ONE HOUR...ONE HOUR WITH CUSTOMER SERVICE @GetSpectrum @Ask_Spectrum FOR THEM TO TELL ME CHANGES COULDNT BE MADE. Its 10:41pm - absolutely ridiculous!!! All because the other rep made unnecessary changes!!!!!!!!!
