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The latest reports from users having issues in Austin come from postal codes 78704, 78767, 78741, 78744, 78745, 78713, 78701 and 78702.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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2.26 out of 5 272,635 ratings
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Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Del Valle, Manchaca and Manor.
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| City | Problem Type | Report Time |
|---|---|---|
 Austin | Internet | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (2) I have been a longtime TimeWarner customer with few problems, especially on Internet. I was a SignatureHome package so when there were issues they were promptly addressed ...
- A K (@gigabyte10100) reported fromAustin, Texas
@Ask_Spectrum In the meantime I have received multiple emails from Spectrum with a change of service confirmation with voice identified as the changed service. Dude, I’d rather have the line working than an email. I have no choice but to wait.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (7) The problems continued. More calls. The issue was identified as now being that I was still on a TimeWarner legacy package. After being passed around to different call centers, I spend over an hour getting switched to a Spectrum package
- Koffff (@popitlikeahoodx) reported fromAustin, Texas
Cable hasn’t been working for 12 hours now. This is why I never pay my bill on time @Ask_Spectrum 🙄
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (4) I have probably called into support line approximately a dozen times. Often having to wait up to an hour or even longer to get through.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (3) The issues am started when a notice went out about “upgrades” in our neighborhood in Austin TX. Nothing but problems since.
- Ted Parker (@TedParkerJr) reported fromAustin, Texas
@Ask_Spectrum 3rd day in a row my service is down. Great timing for my poor daughter who had oral surgery on Monday and has no TV. What is going on?
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (8) Well the problems continued. More calls, only for Tech Support to tell me that my package had not been converted. I ask if I’m going to have to go through the whole process again - rep says “I’ll make sure you get to the right people”
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (13) Some other notes - your automated system will always say “I’m not showing an outage in your area”, yet I’ve told the reps that multiple people in neighborhood have been actively complaining on NextDoor about similar issues.
- Jordan ⚧(She/Her) Is Trans and YOU CAN'T STOP HER (@ParchmentScroll) reported fromAustin, Texas
@kingscott_89 Well, ****. TWC told me I qualified for unemployment then they never paid me so I'm just lucky she was able to pay us a few times in the interim.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (11) Please note that throughout this process which has been hours and hours of my time, the reps and techs always confirmed that there were problems with YOUR network ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (5) I’ve had two tech visits. The first time after confirming no issues in house he said there was issue at the tap and he would have to put work order in. When problems continued I called and another tech sent out. first tech never entered work order
- Rob (@ROBTHERHINO512) reported fromAustin, Texas
@Ask_Spectrum Is there an outage around Austin Texas 78759???
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (9) Guess what, I get sent to wrong group, who then gives me a number to call. I call that number to get a outside “Solutions” group who would not stop trying to sell me equipment protection plan. I hang up and call in again ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (12) As I type this I’m once again on hold for support (and obviously it’s a long hold as I can keep typing all these posts) ...
- Johnny Boy (@ThatKiddJohn1) reported fromAustin, Texas
@GetSpectrum fix your sh*tty ******* service it’s been hours already
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (10) I get a rep in Billing who walks through process of converting me to a Spectrum package. She ensures that it has happened and stays on line as equipment is rebooted. Well, guess what Internet service is still having problems ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (6) After that the problems continued. I was told to get new cable modem. Continued problems. Then told that the store didn’t process the new box correctly so I was sent to go trade out boxes again
- Victor (@victornfriends) reported fromAustin, Texas
why are ISPs so terrible @Ask_Spectrum @GetSpectrum
- Rachel Elsberry (@Rachel_Elsberry) reported fromAustin, Texas
TWC: I have emailed, called and mailed documents to you about the amount of my benefits as I was a freelancer in 2019. It’s crickets. I need help.@TXWorkforce
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- #VadeQven (@qvenfn) reported
Hey, @GetSpectrum @Ask_Spectrum I'm just trying to play some fortnite battle royale and you guys wifi is absoutley dogsh*t and and unplayable to play video games if you can fix that it would be very much appreciated.Sincerely - Landon
- Evan Hashimoto 🍇 Black Jaguar Park (@EGPWonderChef) reported
@EveryDamnDay__ @GetSpectrum I'm only on like four months straight of constant issues, no big deal.
- Motorboat McBedwench, Antifa Temptress 🦩 (@IBFabulous) reported
In conclusion, do not ever, EVER, get @GetSpectrum. It is the absolute worst. We are cancelling anyway when our billing cycle ends Tuesday but holy forking shirtballs I am so pissed. /fin
- toycar59 (@toycar59) reported
@GetSpectrum @TENETFilm The only thing fast about your service is the amount of time between you internet outages. Just fix your ******* poles or I'm going to Verizon.
- Gₐᵣbₐₙzₒ P̷r̷o̷ ̷G̷a̷m̷e̷r̷ (@GarbanzoGaming) reported
@SGTSkully @Ask_Spectrum Spectrum sucks. So happy I've moved on.
- BenderTube📱🔌💡 (@BenderTubeOG) reported
@thisistechtoday @GetSpectrum That’s why I only pay for 600 down from Comcast. I have plenty of bandwidth for my things and the upload speed caps around 35 so there’s no reason for me to pay more for gigabit since both plans offer the same painstakingly slow upload speeds. Get good ISPs
- Bibilly Hills🎫 (@flirtyvmini) reported
Also my internet has been down for the last hour so I have to watch on my phone If you want to pay $50 for internet that goes down go with @GetSpectrum 🖕🏽
- Kevin (@kevin8seven1) reported
@Ask_Spectrum AMC and IFC are having picture issues in zip code 14108
- AccordionST (@AccordionST) reported
@ask_spectrum I cancelled my service yesterday for one of my properties and never got an email confirmation. Can you help?
- M R S Duke (@itspita23) reported fromRialto, California
I JUST SPENT ONE HOUR...ONE HOUR WITH CUSTOMER SERVICE @GetSpectrum @Ask_Spectrum FOR THEM TO TELL ME CHANGES COULDNT BE MADE. Its 10:41pm - absolutely ridiculous!!! All because the other rep made unnecessary changes!!!!!!!!!
