RingCentral vs Vonage: Which One Is Better for You? | JustCall Blog (2024)

Choosing the right cloud communications provider can greatly influence the efficiency and productivity of your business.

In this competitive market, RingCentral and Vonage are two significant players, each offering unique features and services.

This article will explore the differences between RingCentral and Vonage, breaking down their features, pricing plans, and customer reviews.

RingCentral vs Vonage Differences

RingCentral vs Vonage Features

RingCentral and Vonage both provide comprehensive communication solutions, but their features cater to different business needs.

RingCentral

RingCentral offers a comprehensive suite of features that cater to various business communication needs. Key features include:

• Unified Communications: RingCentral integrates business phone, video conferencing, messaging, and SMS into a single platform. This allows seamless communication across different channels without switching apps.
• Video Conferencing: Enhancements include presentation modes, whiteboard sessions, and breakout rooms. The RingCentral Webinar add-on supports up to 10,000 attendees and provides live transcription services.
• Call Management: Features like call forwarding, routing, and automatic call recording ensure that businesses never miss crucial calls. Call forwarding can be customized to ring specific devices or groups, while automatic call recording ensures all calls are documented.
• Voicemail Transcription: Voicemails are transcribed and can be accessed through an intuitive interface on various devices, and can also be delivered via email with audio attachments.

Vonage

Vonage offers a comprehensive suite of features tailored to enhance business communication and efficiency. Here are some of the key features:

• Voicemail Transcription: This feature converts voicemail messages into text, making it easier to manage and organize messages without the need to listen to each one individually.
• Team Messaging: Vonage’s team messaging platform supports instant messaging, file sharing, and collaborative tools, which help boost team productivity and connectivity.
• Single Sign-On (SSO): SSO support simplifies user access to multiple services with a single login, enhancing security and convenience.
• Integrations: Vonage offers seamless integrations with popular business applications like Salesforce, Microsoft Teams, and Google Workspace, which streamline workflows and improve productivity.

JustCall’s Features

JustCall stands out as a superior business communication platform compared to RingCentral and Vonage, offering a range of advanced features tailored to enhance productivity and customer engagement. Key features include:

• AI-Powered Tools: JustCall leverages AI to provide real-time agent assistance, sentiment analysis, AI call scoring, and AI-powered SMS Copilot, which help in automating responses and improving overall communication efficiency.
• Multi-Channel Communication: Unlike many competitors, JustCall supports voice, SMS, MMS, and WhatsApp messaging, allowing businesses to engage with customers across multiple channels seamlessly.
• Advanced Call Management: The platform includes features like multi-level IVR, automatic call distribution (ACD), call queues, and intelligent routing, ensuring that calls are handled efficiently and directed to the right agents.
• Sales and Support Tools: JustCall offers various dialer options (auto, predictive, and power dialers), SMS workflows, and sales bots, which are designed to streamline sales processes and improve customer support operations.
• Integration Capabilities: JustCall integrates with over 100 CRM and productivity tools, including Salesforce, HubSpot, Slack, and Zendesk, providing seamless workflow automation and data synchronization across platforms.

RingCentral vs Vonage Pricing Plan

RingCentral’s Pricing

RingCentral offers several pricing tiers for its services, starting from $20 per month. The exact pricing depends on the number of users and selected features.

They provide flexible plans to suit different business needs, from small businesses to large enterprises, with options that include various call management and collaboration tools.

Vonage’s Pricing

Vonage offers a variety of pricing options for their communication APIs, categorized mainly by the type of service.

Pricing for SMS starts at €0.0062 per message, while voice calls are priced as low as €0.0127 per minute. Video API usage costs about €0.0040 per minute.

JustCall’s Pricing

JustCall offers a variety of pricing plans to suit different business needs.

Here are the details of each plan:

• Essentials Plan: $19 per user/month (Billed annually), 1 user minimum. Features: Outbound calling & SMS, unlimited inbound calling, free local number, basic call & SMS analytics, core calling features, productivity tool integrations.
• Team Plan (Limited time offer): $25 per user/month (Billed annually, originally $29), 2 users minimum. Includes everything in Essentials, plus AI-powered call transcripts & summary, 100+ integrations, WhatsApp messaging, team performance analytics, IVR/Call menus, collaboration workspace, toll-free numbers, API and webhook access, and a free local number.
• Pro Plan (Limited time offer): $42 per user/month (Billed annually, originally $49), 2 users minimum. Includes everything in Team, plus sales dialer – auto dialer, predictive & dynamic dialers, bulk SMS campaigns & workflows, advanced analytics & reporting, roles & permissions, live call monitoring, queue callback, intelligent routing, Salesforce integration, dedicated success manager, and higher API limits.
• Business Plan: Custom pricing, 10 users minimum. Includes everything in Pro, plus single sign-on (SSO), custom outbound call/SMS bundles, dedicated success manager, personalized onboarding, premium support, highest API limits, and service-level agreement (SLA).

RingCentral vs Vonage Reviews

RingCentral’s Reviews

RingCentral has an overall rating of 4.0 out of 5 stars on G2.

Users have highlighted its seamless integration with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, making it a comprehensive communication solution for businesses of all sizes.

Vonage’s Reviews

Vonage has an overall rating of 4.3 out of 5 stars on G2.

Users have highlighted its seamless integration with mobile and desktop applications, which allows for efficient communication from anywhere, a feature particularly valuable for telecommuters and frequent travelers.

JustCall’s Reviews

JustCall has an overall rating of 4.2 out of 5 stars on G2.

Users appreciate its seamless integration with over 100 CRMs and business tools, making it a versatile option for various communication needs.

The platform’s ability to handle Voice, SMS, and WhatsApp communications, along with features like call recording, live call monitoring, and automated SMS campaigns, has been well-received by users.

JustCall, a Better Alternative to RingCentral & Vonage

While both RingCentral and Vonage offer strong solutions, JustCall is an exceptional alternative that provides a perfect blend of features, pricing, and customer service.

Its user-friendly interface and robust integration capabilities make it an ideal choice for businesses looking to optimize their communication workflows efficiently.

JustCall not only matches up well with RingCentral and Vonage in terms of capabilities but often surpasses them in customer satisfaction and cost-effectiveness.

Whether you’re a small business or a large enterprise, JustCall tailors its services to meet and exceed your communication needs. Start your free 14-day trial for free now!