Help | FAQs | Customer Support | Surveys (2024)

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We've upgraded your Valued Opinions experience!

All about Valued Opinions

What has changed?

Valued Opinions has had a facelift and is displaying a brand new look and feel with our color palette changing from greenand purple to green, yellow and blue. Our site is also easier to navigate, allowing you to browse your available surveys and rewards balance with ease; fully mobile responsive – allowing you to take surveys and update your profile on the go; and more rewarding as both of these factors make redeeming rewards quicker and simpler than before.

Do I need to register again?

No, your account details will remain exactly the same as before, the status of your membership should not have changed. You can access your account by logging in as usual. You will be asked to select a Security question upon first login.

How do I access my account?

To log in, simply click on the “Login” button in the top right hand corner of your screen. Once you’re logged in, click your name and the “Account” drop down menu to see all aspects of your account including your Survey History and Rewards History.

Can I still redeem the points I earned?

Of course! You can find all the rewards you earned up till now on your dashboard , and also get a clearer view of your Reward history and Survey history within your Account section.

General Information

How does it work?

Valued Opinions is a market research panel specialising in paid online surveys, which is owned by Dynata, a global leader in digital panel research. Our members have all opted in to join the panel, to take surveys and earn rewards which can be exchanged for vouchers from top brands when the threshold of $10 is reached.

Once you become a member of Valued Opinions, you will be invited to take online surveys. These surveys will be sent to you via an email or will appear on your member dashboard. By clicking the survey link within the email or the “Start Survey” button on your dashboard, you will be taken to the online survey where you can fill in your responses. These surveys are usually paid between$1and $5, although sometimes we will send you short surveys which help us to get to know you better, and are, as such, unpaid. However, they allow us to keep updating your profile so that we can keep sending you relevant surveys to your specific interests.


Who is Dynata?

Dynata Global UK Limited is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Dynata works with reputable research agencies and companies to assist in their understanding of consumers by gaining the views of real people like you in their research. For further information about Dynata, please refer to our corporate information section .


How do I get in touch with Valued Opinions?

If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please use the contact form on our site. To ensure a swift resolution of your query please tell us what the subject of your enquiry is, and provide us with as much information as possible including relevant specifics such as survey number and voucher redemption date.


How does Valued Opinions make money?

Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs via surveys. For this reason we charge researchers for collecting the opinions of our members who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you in the form of reward currency!

Registration

How can I join Valued Opinions?

To join our panel, please visit the join page and complete the registration process. Once registered, you will receive an activation email. Please click the link within the email to confirm your registration and activate your account. If you have signed up but have not received or accidentally deleted your activation email please don't worry, a reminder will be sent to you within a few days.


I have entered an email address to register and am getting an “invalid email address” message.

There are several reasons why this could be, please ensure you have full address in the proper format, that you have not previously registered to the panel with the same address, and that your IP address is for the correct region. If you’re still having problems, please contact us .


I am unable to register, what I can do?

Our security system may block an IP address or internet domain that is used by a lot of people. Please try joining from another PC, location and/or another email address.


Do I have to be a resident of USA?

Yes, this Valued Opinions panel is only available to residents of USA.


Will you contact me to ask for further information?

Sometimes we will email you with a short questionnaire to see if you fit the bill for a particular research project. These short questionnaires only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players. We don't credit your Valued Opinions account for completing these; however, you may be pre-selected for a fully paid survey as a result.


What is the minimum age for registering with Valued Opinions?

The minimum age to register is 17, unfortunately this is a legal requirement and we are unable to accept any members beneath that age limit.


Will my personal information be secure?

Absolutely! You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Valued Opinions for research purposes only. Please see our Privacy Policy , which explains how we process your personal information. We base our business on two valuable concepts, trust and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous.


Can I register more than once with Valued Opinions?

No, we only allow one account per person.

Member Account

Is there a minimum period of membership?

No, not at all, you can stay a member for as long as you like.


Can I reactivate my account if I haven’t used it for a while?

If you want to reactivate your account at any point in time within 365 days of deactivation, please feel to contact us and choose “Question about registration” as the subject and we will be more than happy to accommodate your request.

However, if you want to unsubscribe, while we are always sad to see our members leave, you will find an unsubscribe link within every email you receive from us. Alternatively, you can unsubscribe anytime by going to the Preferences section of your member account or by contacting us directly.


How do I check my balance?

You can view your account balance and your pending credits anytime by signing into your account and your balance will be visible on your dashboard and in the top menu at all times when you’re logged in.


How do I update my account information?

If you wish to make any changes to your account, please log in and click your name and the “Account” drop down menu to make the necessary changes.


Why can't I log in?

Please ensure you are using the correct log in details and have spelled them correctly; remember the whole of your email address is your username, including the domain. Passwords are case sensitive so check that your Caps Lock is switched off.

If you still can’t log in please check the following settings on your computer:

  • Ensure that cookies are enabled
  • Ensure that ISP settings are not blocking access to our website
  • Remove Adware and/or Spyware from your system
  • Ensure that your browser does not block access to our website
  • Ensure that your anti-virus settings accept our website
  • Ensure that your firewall settings accept our website
  • Ensure that you add the Valued Opinions web site www.valuedopinions.comas a Trusted Site on your browser by selecting ToolsInternet OptionsSecurityTrusted Sites, from your toolbar menu

If you still have problems please manually type www.valuedopinions.com in your browser rather than following the link in a survey invite.


What do I do if I have forgotten my password?

When you attempt to log in, we have provided a link for you to use to reset your password. Please click on that link and follow the simple instructions that will allow you to reset your own password.


What is mobile verification?

For data security and to protect your earnings you will need to verify your account with a valid US mobile number before you can redeem a reward. For data security and to protect your earnings you will need to verify your account with a valid US mobile number before you can redeem a reward.
Once you provide your mobile number, we’ll send you a validation code that you’ll need to enter before you can successfully redeem.

If you do not have a mobile phone, you can still verify your account using a landline number.

Please note: if you wish to redeem more than one reward within a 7 day period, you may be asked to repeat mobile verification for each transaction.


Why do I need to verify my account with a mobile number?

Mobile verification is an extra step for additional data security to protect your account and your rewards balance, before you can redeem a reward.

This is for data protection only - we will not share your details with third parties nor use it for any marketing purposes.

Surveys

How do I receive surveys?

We will always email you if there is a new survey or profiling questionnaire to take. Please ensure that your email provider is not blocking emails from Valued Opinions. You can also see you available surveys on the dashboard page when you log in to your account.

Your chance to be invited to a survey depends on a number of factors, such as the number and types of surveys we are conducting at any one time and the amount of profiling information we have for you, allowing us to send you the most relevant surveys to you. Please see our for more information.


How long will it take to complete a survey?

Surveys will vary in length, but will typically take less than 15 or 20 minutes to complete. Each e-mailed survey invite will tell you how long it should take, and the survey deadline to respond.


Why can't I open the survey?

If you are unable to gain access to our survey please try the following:

  • Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page;
  • Ensure you copy the entire web address into the browser as sometimes the link can spread over two lines;
  • Make sure when you copy the link it does not contain any line breaks as this will also stop the link from working.

We recommend that you use the latest version of popular browsers like Internet Explorer, Chrome and Firefox to take surveys as some of them may not be compatible with older browsers.


I have realised I picked the wrong answer. Can I change my replies?

Unfortunately, once you submit an answer on a survey, you cannot change it. We do this to protect the integrity and accuracy of the data we collect.


Why didn't I qualify for the survey?

We try to ask such questions as gender, age, location at the start of each survey because we look for different types of people to answer surveys. You may not qualify for a survey for many different reasons based around your answers to the first few questions (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.

You may be also stopped from completing a survey because we had reached the desired number of respondents. The system closes the survey automatically once the desired number of respondents has been reached.

We recommend that you keep your profile up to date, as this will increase your chances of getting invited to surveys that are appropriate for you.

Please note that we will not pass on any of the information you have given to us in the course of uncompleted surveys to our clients.


Why is the survey now closed?

The majority of surveys are open for a few days. However, some surveys are more popular than others and close quickly if the quota is reached sooner than the proposed deadline.

We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.

Rewards

How can I redeem my rewards?

To redeem your reward, you need to log in to your Valued Opinions account. If your balance is $10 or above you are eligible to redeem a reward.

To check a list of all reward options please visit our rewards page .

For data security you will need to verify your account with a valid US number in order to redeem a reward. Please note, you are unable to register the same phone number across multiple accounts. This serves to protect your security and to help prevent fraudulent activity on your account.

Once you provide your mobile number, we’ll send you a validation code that you’ll need to enter before you can successfully redeem. This step is for additional data security to protect your account and your rewards balance, we will not share your details with third parties nor use it for any marketing purposes.

If you do not have a mobile phone, you can still verify your account using a landline number.

Please note: if you wish to redeem more than one reward within a 7 day period, you may be asked to repeat mobile verification for each transaction.


I accidentally requested an online gift card. Can it be cancelled?

Unfortunately we cannot cancel online gift cards as they are emailed to you as soon as you request them and the reward amount is deducted from your account.


Will I always be rewarded for taking part in research?

In general you will be rewarded by a credit to your Valued Opinions account for every survey you complete.

The rewards work like this:

  • At the beginning of every survey we ask certain questions to validate your eligibility to complete the study.
  • Once you have been selected to progress, simply complete any full survey - and we will reward you with an amount, clearly stated up-front, which will be credited directly to your Valued Opinions account automatically, except for complex studies such as diary studies and focus groups which may take up to 6 weeks.

If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we cannot reward them. However, this occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.


How are points determined for each project?

There are multiple factors which determine the points being offered for a specific project. These factors include, but not limited to, member activity, member tenure and likelihood to complete. Valued Opinions understands that all surveys are not created equal and takes that into consideration when posting survey points. Please note, length of survey is displayed at point of offer to help manage member time expectations and experience.


I have participated in a survey. When will I be credited?

When you have successfully completed a survey, your account should be credited automatically, except for complex studies such as diary studies and focus groups which may take up to 6 weeks.

Badges

How do badges work?

Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and redeem rewards.

There are five levels, Bronze for beginners, Silver, Gold, Platinum and our highest level, Diamond.

At every level there are key achievements (known as badges) awarded for your survey activity.

The membership levels are related to aspects of your membership, focusing on activities like taking surveys and redeem rewards.

How do I level up?

You can level up by unlocking all the badges available within your currentlevel. For example, if you’re a Bronze member, you need to complete all the available badges relating to Bronzemembership in order to level up and become a Silver member.

You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a Platinum status badge for that section – but you cannot reach Diamond level until you’ve achieved all badges within Platinum.

What is a Bronze member?

Bronze members are just getting started. To reach Bronze status, all you have to do is sign up and activate your account.

What is a Silver member?

Silver is the first step on the ladder.

To reach Silver status, members must:

  • Complete 25% of their survey profile
  • Take one survey in the last week
  • Complete their first survey

What is a Gold member?

Gold members are becoming regular survey takers.

To reach Gold, members must:

  • Complete 50% of their survey profile
  • Take a survey on two consecutive weeks
  • Complete their 10th survey

What is a Platinum member?

Platinum members are active and regular survey takers who have almost completed their survey profile.

To reach Platinum status, members must:

  • Complete 75% of their survey profile
  • Take a survey on three consecutive weeks
  • Complete their 25th survey

What is a Diamond member?

Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.

To reach Diamond status, members must:

  • Complete 100% of their survey profile
  • Take a survey on four consecutive weeks
  • Complete their 50th survey

How do I maintain my badge status?

To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.

Similarly you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profilethat are less than 100% complete.

Charity

How does Valued Opinions give back?

Every month we donate $10,000 to the American Red Cross in honour of the time our members take to share their views.

You don’t have to do anything other than continue taking part in activities.

Just by sharing your opinion, you’ll be helping countless people effected by crises around the world.

What is American Red Cross?

American Red Cross is a global community helping those who can’t help themselves.

From blood donations to disaster relief, their mission is to prevent and alleviate human suffering from disaster.

For more information, please visit their official site here .

Do I have to contribute?

No. This donation is done on your behalf and is separate to your activity rewards. It does not cost you anything and is not tax deductible.

Should you like to make a personal contribution, you can do so here .

Help | FAQs | Customer Support | Surveys (2024)

FAQs

How to deal with low response rate in a survey? ›

Keep it short and focused. Long surveys (more than 12 minutes) bore respondents and reduce response rates, so keep your survey short and focused, especially if there's no incentive. You should also ensure that your questions are clear and offer respondents more than just 'yes' or 'no' where applicable.

What three questions did you ask to gather customer service satisfaction? ›

Example questions include:
  • On a scale of 1 to 10, how satisfied are you with your in-store experience today?
  • How likely are you to recommend (insert product or service) to others?
  • Rate your satisfaction with our team in resolving your issue.
  • Did you feel that our team answered your inquiry promptly?
May 30, 2023

What is a good response to a survey? ›

Exactly what constitutes a 'good' response rate can vary. But generally speaking, an acceptable survey response rate is between 5% and 30%. Anything above 30% is considered excellent. Again, it is important to stress that there is no universally defined threshold for a 'good' response rate.

What is a customer satisfaction sample answer? ›

Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.

What is a problem with a very low response rate? ›

The lower the response rate in a survey the more likely it is to have sampling bias; this is when some members of your 'population' are systematically more likely to be in your sample than others.

What actions would help increase response rate for your survey? ›

Follow-Up and Reminders: Sending follow-up emails or reminders to non-respondents can encourage participation and improve response rates. Survey Design and Layout: The visual appeal and user-friendliness of the survey can influence respondents' willingness to complete it.

What are the 3 C's of customer satisfaction? ›

But here's the catch: the 3 C's of customer satisfaction are consistency, consistency, and consistency. If it isn't obvious, maintaining consistency in your service is crucial. But this doesn't mean that you're stuck with the same product vision for the rest of your business's lifetime.

What are the 4 C's of customer satisfaction? ›

The 4 C's of Marketing are Customer, Cost, Convenience, and Communication.

What are the three R's for customer satisfaction? ›

The Three R's of Customers Satisfaction: Retention, Related Sales, and Referrals. The three R's of customer satisfaction are key indicators of a company's success. Retention, related sales, and referrals are basic pillars of customer success.

What are 5 good survey questions and answers? ›

These 5 basic questions—how, why, who, when, and what—don't get as much attention as the more popular questions you include in your survey. But they should. Take a few minutes to answer these 5 questions before you start writing your survey. Your results will thank you for it.

What is a good best response? ›

They've likely sent you “What's good?” to make sure you're doing all right. Be honest (if you're comfortable), and then tell them how much you appreciate their kindness. “Could be better, but thanks for asking.” “That's nice of you to ask!

What is a good customer survey response rate? ›

Nevertheless, a good survey response rate ranges between 5% and 30%. An excellent response rate is 50% or higher.

What is customer service sample answers? ›

Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.

How to answer a customer service survey? ›

Do's of Responding to Customer Feedback
  1. Say Thank You! ...
  2. Use Personalized, Friendly Language. ...
  3. Highlight What You are Doing Right to Make Customers Happy. ...
  4. Ask Relevant Questions to Encourage Further Engagement. ...
  5. Invite Customers to Reach Out If They Need Help. ...
  6. Apologize for the Negative Experience. ...
  7. Keep It Positive.
Oct 18, 2023

What is customer satisfaction in one word? ›

Customer satisfaction (CSAT) is a metric used to quantify the degree to which a customer is happy with a product, service, or experience related to your business.

How to get more responses for a survey? ›

Offer Incentives to Respondents

For example, monetary rewards are known to increase the average response rate by over 19% and non-monetary rewards by almost 8%. With incentives, such as gift cards and raffles, people might even just rush through the surveys to get those incentives.

Is 50% an acceptable response rate for a survey? ›

Factors that impact this include, how engaged your customers are with your brand, and whether you're delivering surveys in a way that's easy for them. Nevertheless, a good survey response rate ranges between 5% and 30%. An excellent response rate is 50% or higher.

Is 20% a good survey response rate? ›

A good good NPS response rate is one that is above around 20%, subject to having enough total responses. You can see from this data published by CustomerGauge, using their extensive CustomerGauge NPS Benchmarks Survey, that most organisations (~51%) have response rates of 20% or higher.

How to incentivize survey responses? ›

Sample product packs, digital downloads, and other types of freebies are great incentives for survey respondents. A reward of this type is especially useful for businesses that target tech-savvy customers, i.e. people such as gamers or software developers.

References

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